FreeITSM is a complete web-based ITSM platform: 24 integrated modules covering tickets, assets, knowledge, changes, problems, tasks, a CMDB, workflows, an LMS and more — plus a self-service portal for your end users. It runs on a plain PHP + MySQL stack (WAMP, XAMPP, LAMP, or Docker), so your data stays on your server.
Why teams pick it:
- 🆓 Genuinely free — MIT licence, no per-seat/per-agent fees, no "Enterprise tier". Everything ships to everyone.
- 🏠 Self-hosted — your tickets, your customers' conversations and your knowledge base live in your database, under your backups and your privacy policy.
- 🤖 AI included, not upsold — reply cleanup, knowledge Q&A, form generation, course authoring, RCA drafting and more, all bring-your-own-key (Anthropic, OpenAI, OpenRouter or Azure OpenAI) - or keep it in-house on your own model server (Ollama, LM Studio, vLLM or any OpenAI-compatible endpoint), with no cloud fallback.
- 📥 Every channel becomes a ticket — email (Microsoft 365, Gmail, IMAP), WhatsApp, Telegram, Slack, Microsoft Teams, Mattermost, an embeddable web chat widget, and a portal that even staff without a company email address can use.
- 🔔 A notification bell you can actually leave on — replies, assignments, notes and SLA warnings on your tickets, on every screen. It never tells you about your own actions, groups repeat changes to one ticket into a single entry, and stays silent for bulk updates, so it does not become the thing everyone ignores. It can also chime — each person picks their own sound, or none at all, under Preferences, and it only ever sounds for something that arrived while you were sitting there. Entries can be cleared as well as marked read: an individual one from the row it sits on, or the lot in one go — and Clear all spares anything you have not read yet unless you tick the box that says otherwise.
Screenshots
🚀 Quick Start
The fastest route is Docker — no PHP, MySQL or web server setup required:
git clone https://github.com/edmozley/freeitsm.git
cd freeitsm
docker compose up -d
Then open http://localhost:8080/setup/ to verify the installation and create your admin account. The first sign-in uses admin / freeitsm and FreeITSM will make you choose a new password before it lets you do anything else.
This is the beginning of the README. Read the rest at the original. Read the full README ↗
