Linkly

Every customer conversation in one place.

Linkly is a multi-channel customer engagement platform for support and sales teams. It brings WhatsApp, Instagram, email, Telegram, and other customer touchpoints into one shared workspace so teams can reply faster, assign conversations, automate follow-ups, and keep the full customer context visible.

What Linkly offers

• Shared inbox — manage conversations and customer history from one place.
• Team collaboration — assign conversations and control employee permissions.
• Campaigns — create, send, and track multi-channel outreach.
• Automations — route conversations and trigger actions using configurable rules.
• Bot flows — build structured automated customer journeys.
• Reports — monitor conversations, campaigns, and team activity.
• Channel integrations — connect WhatsApp, Instagram, Facebook Messenger, Telegram, email, Google Maps reviews, and X. TikTok messaging support is prepared for businesses with the required approval.
• SaaS operations — manage tenants, subscriptions, billing, and platform administration.

Tech stack

Area	Technology
Application	Next.js 16, React 19, TypeScript
Data	Prisma, SQLite for local development, DATABASE_URL for production
Quality	Vitest, ESLint, TypeScript

1. Configure the required production environment variables.
2. Apply Prisma migrations.
3. Run lint, type checking, tests, and the production build.
4. Configure provider callbacks and credentials through their secure dashboards.
5. Complete the private administrative bootstrap procedure.