SIO Assistant — Proof of Concept

Working demo for Bahrain Tender Board 3/2026/SIO — Chat Bot Solution, Social Insurance Organization, Kingdom of Bahrain. Built by Nanta Tech.

Run it

Needs Node 18 or newer. Nothing to install.

cp .env.example .env        # add your Anthropic API key
npm start                   # http://localhost:3000

In VS Code you can also press F5 — the launch config starts the server and opens the browser.

The key stays in .env on the server side; the browser calls /api/chat and never sees it.

Voice in every browser

No speech key is needed. Read-aloud uses the browser's own voice when one is installed for the language (Edge has natural Arabic voices); otherwise the server fetches free audio through /api/tts, so Arabic also plays in Chrome, Firefox and Safari. Speech input uses the browser's built-in recognition in Chrome, Edge and Safari, and in Firefox runs Whisper inside the page (a one-time ~75 MB model download). Both need internet access. The free read-aloud source is unofficial — the delivery build should use a contracted speech service.

Demo path

Roughly four minutes, and it lights all eight items on the coverage rail:

1. Ask an English question about pension eligibility → Conversational AI
2. Ask in Arabic (a sample sits in the side panel) → Multilingual + RTL
3. Press the microphone and speak a question → Voice interaction
4. "My salary is 800 BHD and I have 24 years of service" → Indicative benefit estimate
5. Tap the ✆ icon to switch the channel to WhatsApp, ask again → Omnichannel
6. Open Knowledge base, edit an article, return and re-ask → KB management
7. File a complaint → ticket reference appears → Escalation
8. Open Conversation log and Dashboard, export the CSV → Logging + dashboard

Reset demo data in the bottom-left restores the starting state between demos.

Before showing it to SIO

• Replace the sample rule values (Knowledge base → Benefit calculation rules) with the real figures from SIO's regulations. They are placeholders and labelled as such.
• Review the ten seed knowledge articles against SIO's published service descriptions.
• Voice works in every current browser; Edge gives the best Arabic voice. In Firefox, press the mic once before the demo so the speech model is already downloaded.

Layout

server.js            Node server + Anthropic proxy (no dependencies)
public/index.html    Markup
public/styles.css    Styling
public/app.js        Chat engine, rule engine, KB, logs, dashboard
CLAUDE.md            Context for Claude Code
.env.example         Copy to .env

What this POC is not

Integration with SIO core systems, SSO, production security hardening, hosting and Bahrainisation compliance are addressed in the technical bid. The demo states this on screen rather than implying coverage it does not have.